Don’t Fall Victim to Tech Support Scams

Reprinted from AVG Antivirus Newsletter…..

Phony calls, pop-up messages, the “blue screen of death.” Americans have lost over $1.5 billion to tech support scams.
How it Works:
Tech support scams can take various forms:

  • A scammer posing as an employee of a well-known tech company calls to say the victim’s computer is sending messages that it has a virus.
  • A victim sees a pop-up message on his screen claiming viruses are attacking the device. The message includes a phone number to call for assistance.
  • A victim’s screen freezes (known as the Blue Screen of Death) with a phone number and instructions to call a tech support company.
What You Should Know:
The scammer’s goal is to gain remote access to your device. Once this happens, he claims to find multiple viruses or “malware” that he can fix for a fee. The scammer then asks for a form of payment, usually a credit card or a wire transfer.
What You Should Do:
  • Avoid clicking on pop-up notices that say you have a problem with your computer.
  • If you get a tech support call out of the blue, hang up.
  • Never give control of your computer to someone who calls you.
  • Don’t give out your credit card number to someone who claims to be from tech support.
  • Don’t give a caller your password; legitimate companies will never ask for it.
  • Report scams like this to and let others know about it on our scam-tracking map.
Please share this important alert with friends and family.

Kristin Keckeisen
Fraud Watch Network